Spring’s Privacy Policy

The type of personal information we collect

We collect Personal Information from you when you provide it to us directly and through your use of our website. This information may include:

• Information you provide to us when you use the Spring website (e.g. Your name, contact details, date of birth)
• Records of your interactions with us (e.g. if you contact our customer service team or interact with us on social media)
• Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates)
• We may also collect information about the device you use to access the Spring website
• Other information necessary to provide the Spring website, for example we may access your location if you give us your consent

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Information you provide to us when you use the Spring website
• Records of your interactions with us when contacting our customer service team or interact with us on social media
• Information we collect when you attend an event held by us
• Information you provide us when you enter a competition or participate in a survey
• cookies and other tracking technologies

We also receive personal information indirectly, from the following sources in the following scenarios:

• You have registered for an account with us using your social media account
• Records of your interactions with us when contacting our customer service team or interact with us on social media

We use the information that you have given us in order to

• Maintain your profile on the Spring website and offer you a personalised experience on the Spring website
• Manage and respond to any queries to our customer service team
• Improve and maintain the Spring websites, and monitor their usage
• For market research, e.g. we may contact you for your opinions and comments
• To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so
• To investigate breaches of our contracts, policies or Terms and Conditions.
• To comply with our legal and regulatory obligations

We may share this information with:

• With our professional and legal advisors
• With third parties engaged in fraud prevention and detection
• With law enforcement or other governmental authorities or regulatory bodies, e.g. to report a fraud or in response to a lawful request
• Otherwise where we have your consent or are otherwise legally permitted to do so

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting [email protected] 

How we store your personal information

Your Personal Information is contained behind secured networks and is only accessed when necessary. A limited number of people have special access rights to such systems and they are required to keep the information confidential.

All credit/debit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be accessed only as stated above.

Your data protection rights

Under data protection law, you have a number of rights including:

• Your right of access - You have the right to ask us for copies of your personal information
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected].

You can also complain to the ICO if you are unhappy with how we have used your datahttps://www.ico.org.uk .